Sunday, April 13, 2014

New Offers Available!!!



I have created several offers that are now available for purchasing. Follow the link to view the offers in detail. You can purchase the offer now and book later. Please be sure to check your email for the purchase confirmation because it contains a link for you to use in order to book your deal online!









Tuesday, February 18, 2014

How to Cancel and Reschedule Your Online Appointment


  •  **Important Note:  Genbook does NOT automatically can cel existing appointments you have made if you make another appointment. You have the ability to have several existing appointments at any given time. If you want to reschedule you MUST cancel your existing appointment yourself and then rebook for another day and time. I am not responsible for your rescheduling mishaps since I am unable to tell what your intentions are. Please be respectful of my schedule and others trying to make appointments and maintain your bookings responsibly. If you need assistance you can contact me or Genbook for help.
  • How to reschedule or cancel your appointment.... Go to your Genbook appointment confirmation email in your email inbox. Click on the "Manage Your Appointment" button (in blue).


  • This takes you to a different page for managing existing Genbook appointments... 

There are a few options. "Book Again" allows you to make another appointment and "Cancel" obviously allows you to cancel your existing appointment
  •  If you want to change the day and time of your appointment you must FIRST cancel your existing appointment THEN choose the "book again" option to pick another day and time. When you click on the "cancel" button you get this page...
Notice that you can click on "Book Again" (bottom right corner) which is how you can reschedule your appointment to another day and time.
  • If you choose "Book Again" you are taken to my Genbook menu and you can start this process over again but choose a different day and time. If you don't first cancel your existing appointment and just choose the "book again" option you will end up having two appointments on my schedule. Make sure you cancel any appointments you have that you do not want! Thank you...

Now you know how to book an appointment online using Genbook!

Tuesday, February 11, 2014

Gel Polish Care

Everybody is all about the gel these days! It's a great product and I really enjoy working with it. One of the reasons I started this website, one of my goals, was to communicate to the public what I am noticing from my perspective, the Nail Technician's point of view.

My first point is also the biggest point...huge, in fact. Clients are peeling off their gel polish when it starts chipping. ACK!

Let me explain why this is so awful...gel polish has gel in it (makes sense) and the main reason it stays on for nearly 2 weeks is because it gets cured to your natural nail. If you peel off the gel then you peel off several layers of your nail with it. These layers cannot be put back. The whole nail will have to grow out which usually takes about 4 months. Until then, you have seriously weakened your natural nail. You did that...to yourself. Bad girl!!

nails are now obviously damaged (photo from www.xojane.com)

Besides peeling off your own gel, a harsh nail tech can do you some damage as well. Gel should be removed with a proper soak off which only takes about 8-10 minutes. Gel shouldn't be forced off the nail because that can cause damage. If you go to a nail tech that is being very rough with your nails, not taking the time to properly remove the old gel, and you notice your nails are thinning...find a new nail tech. (and remember not to peel off your gel polish, too!)

Considering the damage done to your nails by peeling off your own gel polish and going to nail techs that are being too rough in removing your gel, no wonder your nails are thinning and damaged! Don't blame the gel! Gel polish is the 2nd gentlest service you can have done in the salon. The gentlest being a regular polish or no-polish manicure. So, do yourself a favor, be kinder to your nails. It doesn't make much sense to complain about how weak your nails are and then pick away at your gel the first chance you get. You're sabotaging yourself. If you want nice, long, gorgeous natural nails then you need to follow the advice of your gentle, caring, educated nail tech...

1. Don't pick off your gel...if you must remove it then follow my removal instructions found here

2. Use cuticle oil and lotion regularly. This not only hydrates your skin but keeps your nails flexible instead of brittle. When they are flexible they flex and are less apt to break.

3. Use your gloves...when cleaning, doing dishes, etc. Water does a lot of damage to skin and   nails. You will get used to having gloves on. If you find your gloves make your hands sweat, a good trick is to put on a little lotion, spa gloves (mostly cotton & breathable) and then put on your latex gloves. You not only treat your hands to lotion but you'll notice less sweating and be more comfortable.

4. Your nails are jewels not tools! Corny, yes, but true all the same. If you want nice nails you have to treat them nicely. Don't use your nails to open pop cans, scratch off stickers or as a pick.

In short, you are responsible for your nails. You may see your nail tech for an hour every 2-3 weeks. The rest of that time, you are the one responsible for taking care of your nails. Be kind to your nails and you will love the results!

Friday, January 31, 2014

Nail Fix Policy

Gel Polish:
I offer free nail fix for nails if any issues arise due to application within 48 hours of your nail service. Any issues with my application of the product would present themselves within 48 hours. After 48 hours I will perform a Nail Fix Service at $5 for the first nail and $2 for each additional nail.

*I am not responsible for nails chipping due to lack of home care of your manicure or accidents or normal wear and tear that occurs through use of your hands on a daily basis. Please be sure to take care to maintain your gel manicure to ensure it will last 2-3 weeks. Nails will chip due to accidents, normal wear and tear through daily activity, and exposure to chemicals and repeated soaking in water.

To care for your manicure please wear gloves when cleaning, do not use your nails as tools (to remove stickers, remove debris from dirty dishes, opening pop cans, etc.), use cuticle oil regularly as well as lotion, and avoid exposure to harsh chemicals and cleaning products which will break down gel polish over time. Note that occupations that require heavy use of the hands and exposure to chemicals such as nursing, typing, office work, cleaning, maintenance, etc. will severely limit the longevity of your manicure and lead to early chipping and cracking of gel polish.

Acrylic or Hard Gel Nail Extension Services:
I offer free nail fix for nails if any issues arise due to application within 72 hours of your nail service. Any issues with my application of the product would present themselves within 72 hours. After 72 hours, I will perform a Nail Fix Service at $5 for the first nail and $2 for each additional nail.

It is absolutely normal for acrylic nail extensions to "lift" slightly at the cuticle area. Heavy lifting, however, can be caused by several factors...product is not good match for your nails, you may require a stronger primer during nail prep, heavy use of hands especially occupationally (see above guide to maintaining your manicure) can cause heavy lifting of acrylic and require stronger primer during nail prep, etc. There are different products and ways of applying acrylic to accommodate many nail types and meet a client's personal needs. Keep in mind that no two people are exactly the same, no two nail clients have the same exact nails, the same lives, the same needs, and no two nail tech's are exactly the same. So if you have any issues with your nails please let your nail tech. know so they can work to solve whatever issues you have. 

To schedule a Nail Fix Service please book your appointment online and look in the menu of services for Nail Fix Service... or click link below


Thank you,
Candy

Saturday, January 18, 2014

Expiring Groupon Vouchers Information

It has been 5 months since I began my first Groupon offer and it did very, very well. I sold quite a few vouchers and have been very busy. The first group of vouchers sold are expiring so I thought I'd give you information on Groupon policy and what to do if your voucher is expiring soon...

...please make your appointment as soon as possible before your Groupon voucher is set to expire.

...once your voucher is expired you no longer get the deal, in full, that you originally purchased, but you can still use your voucher as a coupon worth the amount you paid for the voucher towards any service of your choice. For example, if you bought the Spa Mani-Pedi at $35 but it expired, you can consider your voucher as a $35 gift certificate or coupon to use towards a Gel Polish Manicure, if you want, which is a $35 service. Or use your voucher towards a Spa Pedicure which is $45 and pay the difference. You have many options and my menu of services is available to view by clicking here.

If you have any questions or need further assistance just contact me or call a Groupon representative.

Thank you,
Candy

Monday, January 13, 2014

How to Book Your Groupon Deal Online


Hello everybody! Thank you for buying my Groupon Deal. I am glad to welcome new clients and build my clientele. I have made some changes to how appointments are booked using my online booking agent, Genbook, so please make sure to read this entire post which will guide you through the process.

First of all, let me introduce myself. My name is Candy and I am a Board Certified, Licensed Nail Technician renting a nail studio inside Salon E-Clips (click here for directions).


 I am a one-woman business which means I can only perform services on one person at a time and do not have the benefit of a staff to help me. So I utilize applications like Genbook to assist in getting clients booked. This application not only helps me but it makes it easier for you, the client, to simply login and make an appointment without playing phone tag which often happens when dealing with appointment based businesses like mine. Please read on for necessary information to book online with Genbook.

Here are some answers to Frequently Asked Questions regarding Groupon vouchers...

*If your Groupon involves a mani-pedi combination then you must book your appointment for the matching mani-pedi combo. You cannot split up the services and book the manicure one day and the pedicure another day. Simply put, you must book everything that comes on one voucher at a time. One voucher per person, per visit.

*You have 21+ weeks, nearly 5 months, to make an appointment and use your Groupon voucher before it expires. Please do not contact me to ask if I will honor your expired Groupon voucher for the promotional value. It is your responsibility to make an appointment within 21+ weeks of your purchase date. I will honor expired Groupon vouchers for the amount of the purchase price only. If you want the same services included in the promotion then you can pay the difference at the time of your appointment.
  • Each Groupon voucher has both a paid value (the amount the customer paid) and a promotional value (the amount the customer receives as part of the deal).

  • After the promotional value expiration date, customers can still redeem the voucher for at least its paid value
 *If you login to Genbook with the idea of making an appointment for a certain date and that date is not available to click on or doesn't list the time you want to come in, please do not contact me about this. If you cannot get in on the day you want, then it is fully booked. That is why it is not available. If you can't find the time you want, it's not available. Please be flexible and pick another day and time.

*I often work 10 hour days and do not have a staff, especially not a receptionist. I do my best to return phone calls but sometimes that cannot happen until the next day. During business hours I am busy working, performing services on clients and tending to the people in my nail studio. That means you will have to leave a text message or, preferably, send me an email to candyznailz@hotmail.com

*Once you book your appointment, please view my cancellation policy and my post about How to Have A Great Nail Appointment.

Here's How to Book An Online Appointment...

  • To book an online appointment with me click the "Book Now" button found in the right-hand menu on this, the home page of my website.  Or you can click here:  http://candyznailz.genbook.com

  • Groupon clients... be sure when you book your online appointment that you choose the CORRECT service that matches the voucher you purchased.  All Groupon deals are listed under the "Groupon Deals" category so make sure it is highlighted in orange on the left hand side. For example, if you purchased the Basic Mani-Pedi then book the Groupon Basic Mani-Pedi that I have listed under Groupon Deals category... 
Categories are listed on the left. Selected category shows up highlighted in orange. Services for each category are listed on the right. Make sure you select the correct category and service to avoid having to reschedule your appointment due to a scheduling error.
  •  Once you choose the correct service, you then must choose a date and time. *Note that generally each mani-pedi package takes anywhere from 1 1/2 to 2 hours to perform. When booking the date and time on Genbook, only the dates that have enough time for your particular service choice will show up in bold blue on the calendar...

When you highlight an available day you will see available times show up in blue on the right. Pick the day and time you would like to come in for your service. Be careful in your choice as slots fill quickly and you may not be able to get a different day or time for the same week should you change your mind.
  • If a day is grey and you cannot click on it that means it is NOT available because that day is fully booked.  You will need to choose another day.  If you pick a day that is available but don't see the time you want listed, then the time you wanted is already taken. Please pick among the times you see available or pick another day. Remember, you have 150 days from date of purchase of your Groupon in which to use it. Surely you will want a mani-pedi sometime within the nearly 5 months in which your voucher is valid.
  • Keep in mind there is a little clock that is ticking away while you are making your appointment. To make sure you get the appointment day and time you want you need to make the appointment booking within 5 minutes, before the little clock counts down to zero. That clock means Genbook is holding that slot for you, giving you 5 minutes in which to book it, but when the clock runs down to zero then someone else, while you're still sitting there filling in information, can book that slot if they're faster than you. So, when you click confirm then you may get an error message and when you try again, that slot will no longer show up as available. So be mindful of that little clock.
  • Once you have picked the day and time you want you will move on to your information. Enter your name, valid contact phone number in case I need to call you regarding your appointment. And, most importantly, a valid email address. This is how Genbook confirms appointments with you and how you login to Genbook in the future (especially if you need to cancel and/or reschedule your appointment).

Notice the clock in the upper right. If you are already registered in Genbook please click on the "already registered" link above the name fields and login that way. This prevents multiple client accounts and confusion.
  •  There is also an optional "Special Requests" field that allows you to let me know if you need nail art, want French, or have any other information you would like to communicate to me about your service. 

Special requests must be typed into the empty box, once done click on the "continue" button
  •   Once you have entered all this information you still must confirm everything is correct before your appointment is actually made...
  • Once you confirm your appointment you get the confirmation page which shows your service, date, time, reference number, your information, and below are instructions about where I am located with directions. You will find a confirmation email in your email inbox. This confirmation email is what you will need to access in order to reschedule or cancel your appointment. Please view my Cancellation Policy before attempting to change/cancel your appointment.



  •  You know you have made the appointment when you see the green menu bar (see picture above) stating the booking was successful and receive a confirmation email in the account you submitted during the appointment-making process. DO NOT erase this email, you will need it to change or cancel your appointment in the future. It also includes directions to my location & the cancellation policy. Make sure you check your junk or spam mail folder if you do not see a confirmation in your inbox. If you do not see a confirmation email from Genbook regarding your appointment within 24 hours of making your appointment online just send me an email and I will check to see if your appointment is in my schedule. It is possible that you let the little clock run out before finishing booking your appointment.
  •  **Important Note:  Genbook does NOT automatically cancel existing appointments you have made if you make another appointment. Clients have the ability to have several existing appointments at any given time. If you want to reschedule you MUST cancel your existing appointment yourself and then reschedule another day and time. I am not responsible for your rescheduling mishaps since I am unable to tell what your intentions are. Please be respectful of my schedule and others trying to make appointments and maintain your bookings responsibly. Anyone repeatedly cancelling and rescheduling appointments will be blocked from making appointments online. If you need assistance you can contact me or Genbook for help.
  • How to reschedule or cancel your appointment.... Go to your Genbook appointment confirmation email in your email inbox. Click on the "Manage Your Appointment" button.
  • This takes you to a different page for managing existing Genbook appointments... 

There are a few options. "Book Again" allows you to make another appointment and "Cancel" obviously allows you to cancel your existing appointment.

  •  If you want to change the day and time of your appointment you must FIRST cancel your existing appointment THEN choose the "book again" option to pick another day and time. When you click on the "cancel" button you get this page...
Notice that you can click on "Book Again" which is how you can reschedule your appointment to another day and time.
  • If you choose "Book Again" you are taken to my Genbook menu and you can start this process over again but choose a different day and time. If you don't first cancel your existing appointment and just choose the "book again" option you will end up having two appointments on my schedule. Make sure you cancel any appointments you have that you do not want! Thank you...

Now you know how to book an appointment online, cancel and reschedule your existing appointment. If you require further assistance please email me. Thank you and have a great day!

Prepare for Your Pedicure!

There's just a few things to remember in preparing for your pedicure appointment...

1. Do not shave 24 hours before your pedicure appointment. Micro-nicks caused by razors allow bacteria to enter your system. You don't want that. No matter how clean and disinfected a pedicure tub is, water contains live and dead bacteria at all times. Be safe and just don't shave the day before. As a professional nail technician I do not mind working on hairy legs :-)

2. Please, please, please remember your flip flops/sandals if you are getting a pedicure with me. I realize it's colder weather and you aren't thinking about walking around in flip flops, but, for liability reasons, I cannot have you be barefoot in my nail studio. So, even just to walk from the pedicure area to the manicure table, you must have flip flops on. Your feet are slippery from lotion, the floor is cold, your toenails need a chance to dry while you're getting a manicure (if you're getting a mani/pedi with me).

If you're only getting a pedicure, you will walk better and more comfortably in your own flip flops/sandals. It's a short trip to your car where you can then turn on the heater and have it blow on your feet while you drive (you'll also drive better in your own flip flops/sandals).
I'm going through my stock of pedi-slippers very quickly and my supply is meant as a backup for those who forget their own flip flops. Lately everyone seems to be forgetting their flip flops. I am running my own business so I have to purchase every product I use, including pedi-slippers. Please help me keep my costs down so I don't have to pass along the charge of my pedi-slippers to you guys. Please remember your flip flops.


Good flip flops/sandals...ones that allow full access to all your toes (I put your flip flops/sandals on before I polish)...






Bad sandals...ones that cover one or more toes, not allowing full access to all your toes or makes it difficult to insert toe separators and difficult to polish toes or may cause marring of polished toenails (like 2nd example)...


poor choice due to sandal having a "lip" at toe area


poor choice since flower may touch & ruin wet polish

poor choice since leather may cover pinky toe

poor choice since pinky toe is covered & offers poor access for polishing

very poor choice, at least 2 toes are covered, poor access for polishing